This session explains how to manage customer complaints and how to turn customer service into a marketing advantage. Read more
By the year 2020, customer service will overtake price and product as the key differentiator between brands. And 80% say that small businesses provide better service than larger... Read more
For small businesses, one late-paying customer could mean the difference between success and failure. Not only are late payments a big problem for small business, but the problem is getting worse.